Refund and Return policy

Our Return Policy

At Sakina Nawaz, we carefully inspect and securely package every Damascus knife before it is shipped. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible so we can review the issue and assist you.

Eligibility for Returns

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging and accessories where applicable.

Return eligibility may vary depending on the product, reason for return, and applicable consumer protection laws in your location.

Damaged or Defective Products

If your order arrives damaged or you believe you have received a defective product, please contact Sakina Nawaz as soon as possible.

Please provide your order number along with clear photographs of the product, packaging, and any visible damage. This information helps us review your claim and determine the appropriate resolution.

Incorrect Item Received

If you receive an item that is different from the product you ordered, please contact us before using or returning the product. We will review your order and provide instructions for the next steps.

Change of Mind

If you simply change your mind about a purchase, return eligibility depends on the product, its condition, and the applicable return rules for your location.

Any product that has been used, altered, damaged after delivery, or returned without its original packaging may not qualify for a refund unless required by applicable law.

How to Request a Return

To request a return, please contact Sakina Nawaz with your order number, the reason for the return, and any relevant photographs or supporting information.

Please do not send an item back without receiving return instructions from us. Unauthorized returns may not be accepted.

Return Shipping

If the return is due to an incorrect, damaged, or defective product, Sakina Nawaz will review the circumstances and determine the appropriate return shipping arrangement.

For other types of returns, the customer may be responsible for return shipping costs, unless otherwise required by applicable law or stated at the time of purchase.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Refundable Situations

Unless otherwise required by applicable law, products may not qualify for a refund if they have been used, intentionally damaged, modified, or returned without the required original packaging or accessories.

Knife Safety & Legal Restrictions

Customers are responsible for ensuring that the purchase, possession, importation, and return shipment of Damascus knives are permitted under the laws applicable to their location.

Due to varying knife regulations, certain products or return shipments may be subject to additional restrictions. Customers should check applicable local requirements before placing an order or sending a product back.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order. We will do our best to accommodate cancellation requests before the order is processed or shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return policy will apply.

Contact Us

If you have questions about a return, replacement, or refund, please contact Sakina Nawaz with your order number and details of your request. Our team will review your request and assist you with the next steps.